Everything you need to know about how SecureDraw works — from draw adjudication and certificates to verification, security, and disputes.
We provide independent draw adjudication and certification. Organisations use the platform to record, complete, and generate verifiable certificates for prize draws.
No. We are an independent adjudication platform. While not government-operated, our processes are designed to provide structured, transparent, and verifiable documentation of draw outcomes.
A certificate serves as a formal record of the draw event and its recorded outcome.
Any organisation that runs prize draws, raffles, competitions, or similar selection events can use the platform. This includes charities, businesses, clubs, online stores, and event organisers.
Participants in a draw do not need an account — they simply receive a result notification from the organiser and can verify the outcome independently using the public verification page.
The platform supports any draw where one or more winners are selected from a pool of entries. Common examples include:
No. Participants never need to register or log in. Their entry data is handled by the organiser, and anyone can verify a draw result publicly without creating an account.
The organiser is responsible for managing participant data in accordance with applicable privacy laws.
Winners are selected according to the configured method at the time the draw is executed. The completion event is timestamped in UTC and immediately recorded.
The full selection event is captured in the draw's audit trail and included in the issued certificate.
No. Once a draw is completed and a certificate is issued, the recorded result cannot be altered.
A fingerprint is a unique digital summary of the draw data at the exact moment of completion.
If any detail were changed — even a single character — the fingerprint would change, making any alteration immediately detectable when verified.
Reserve winners are backup selections chosen at the same time as the primary winner. They are assigned a priority order (R1, R2, etc.) and recorded on the certificate.
If the primary winner cannot receive the prize under the organiser's rules, the prize may pass to reserves in priority order.
Yes. When setting up a draw you specify how many primary winners to select. Each winner is individually recorded and numbered on the certificate (W1, W2, W3, etc.).
Reserve winners can also be selected for each prize position, giving full coverage of every possible outcome.
Yes. Before a draw is completed you can edit draw details, update the entry list, or adjust settings. The draw record is only locked once you confirm the final completion step and the certificate is issued.
Entries can be added via:
All entries are stored securely and included in the certificate record. The exact format and content of entries is at the organiser's discretion.
Yes. Before running a draw, the organiser can generate a unique Live Draw Page — a shareable link that participants open to follow the draw in real time.
The page shows a live countdown before the draw begins, updates in real time as the draw executes, and displays winners the instant the result is confirmed. No account is needed for participants to view the page.
Yes. When setting up the Live Draw Page, the organiser can paste a livestream URL to display a video feed at the top of the page.
Adding a video feed is optional — the live results page works fully without one.
Results can be verified using any of the following:
The public verification page confirms whether a certificate is valid and unaltered — no account required.
The public verification page displays non-sensitive summary data only:
In limited circumstances — such as duplicate issuance or administrative error — a certificate may be marked as revoked.
No account is required. The public verification page is openly accessible to anyone — participants, legal representatives, regulators, or members of the public.
Simply enter a Certificate ID, verification link, or record fingerprint to check a draw's status and outcome instantly.
Yes. Every certificate has a unique, permanent verification link that organisers are encouraged to share with participants and publish alongside draw announcements.
This gives participants a direct, independent way to confirm the outcome themselves without relying solely on the organiser's communication.
Certificates remain publicly accessible for the duration of the platform's data retention period. Records are not removed after a short window — they are retained to support ongoing verification, dispute review, and audit requirements.
See our data retention policy for full details.
A verified organisation has completed an identity and documentation review process. Verification status is displayed publicly on certificates to improve transparency and accountability.
Verification confirms that identity documentation was reviewed at the time of application.
Create an account and follow the organisation setup steps in your dashboard. You will be asked to provide basic information about your organisation, including its name, type, and contact details.
Optional identity verification can be applied for at any time from within your dashboard to obtain Verified Organisation status.
Documentation requirements depend on your organisation type. Generally, the review process may include:
Specific requirements are confirmed during the verification application process.
Most verification reviews are completed within a few business days of receiving all required documentation. You will be notified by email once a decision has been made.
You can continue running draws while verification is pending — your draws will be marked as unverified until the review is complete.
Yes. If you manage draws on behalf of multiple clients or run different entities, you can create and switch between separate organisation profiles within a single account.
Each organisation maintains its own separate draw history, certificates, and verification status.
Yes. Entry data and account information are stored using access controls and security safeguards designed to protect integrity and confidentiality throughout the draw lifecycle.
Draw records are retained for verification and audit purposes in accordance with our data retention policy. Records are kept only for as long as necessary to support verification and dispute review.
Further details are available in our Privacy documentation.
Full draw data — including the complete entry list — is accessible only to authenticated users of the organising account. The public verification page exposes only non-sensitive summary information.
All data is stored on secure cloud infrastructure subject to access controls, encryption at rest, and encryption in transit. Our infrastructure is maintained to industry-standard security benchmarks.
For jurisdiction-specific data residency requirements, please contact support.
Yes. The platform is designed with privacy compliance in mind and supports organisers in meeting their obligations under GDPR and equivalent data protection laws in other jurisdictions.
Organisers who upload personal data (e.g., participant names) act as the data controller for that information and are responsible for ensuring they have the appropriate lawful basis for processing. Full details are available in our Data Protection documentation.
In the event of a dispute, the following process is followed:
Disputes can be raised by the organising account holder. Participants who believe a draw result may be incorrect should contact the organiser directly in the first instance.
If the organiser requests a formal review, they can initiate the dispute process through their dashboard, providing relevant details for assessment.
Most dispute reviews are completed within a few business days. The timeframe depends on the complexity of the case and the completeness of information provided at the time of submission.
You will be kept informed by email throughout the review process.
Following a review, one of the following outcomes will be issued:
For assistance, please visit our Contact page. Include your Certificate ID or Draw Reference for faster support.
Yes. This FAQ covers the most common questions. For platform-specific guidance, our How It Works page provides a step-by-step overview of the draw and certification process.
If you cannot find what you need, contact support — we are happy to help with any question, however technical.
If you are unable to access your account, use the Forgot Password option on the login page to receive a reset link by email.
If you no longer have access to the email address on the account, contact support. We will verify your identity and assist you in regaining access.
Yes. You may request account closure and deletion of personal data by contacting support. Requests are handled in accordance with our Privacy Policy and applicable data protection law.
If your question isn't answered here, our team is available to help. Include your Certificate ID or Draw Reference for faster assistance.
Contact Support